Retail and E-commerce
Current trends portray the retail industry’s need for increasing revenues by deploying an omnichannel customer experience. As the retail landscape continues its move in both brick and mortar and digital modes, the expectations of today’s customers have evolved.
The rapid rise of social and mobile technologies has changed the way buyers interact with sellers in today’s market. The change is now happening from the outside in, and it’s a newly empowered, connected customer who is driving the retail agenda. The modern consumer is accustomed to moving seamlessly through their retail experience, across whichever channels are most convenient—and this is where we work for clients to create a uniformly delightful experience for their customers.
A Look at Our Solutions
- Omnichannel and multichannel solutions, all with the customer at the center of the transaction
- Use of customer relationship management (CRM) technologies, social media, and analytics
- Lean, Six Sigma, and transformation capabilities supported by specialized tools and RPA interventions across the customer and seller life cycle
- Leverage Customer Experience and Brand Loyalty Management specialists – with deep domain experience
Customer Management
- Customer acquisition
- Customer maintenance and query management
- Campaign management
- Assisted sales and sale closure
- Credit control and collections
- Delivery management
- Returns, refunds, and recall Management
Value Delivery
- Introduced RPA initiatives and implemented bots to reduce duplication in collections, leading to a 28% manpower reduction and 100% accuracy levels
Reformed customer connect rate with an IVR workflow resulting in an increased conversion rate from 34% to 50%
Our portfolio supports customers through their preferred channels with tools and analytics enablement to ensure personalized service delivery to each customer.
Our portfolio supports customers through their preferred channels with tools and analytics enablement to ensure personalized service delivery to each customer.
Sales and Marketing Services
- Pricing management
- Trade promotion planning and management
- Customer profitability
- Consumer analytics and spend analysis
Value Delivery
- Advanced analytics showcasing trends and comparisons (which included profitability per customer segment) that allowed a client to recast their product and service offerings accordingly
Teleperformance is your bridge that brings an exciting, exceptional, and elevated shopping experience to your customers. Let's talk.
Contact usTeleperformance is your bridge that brings an exciting, exceptional, and elevated shopping experience to your customers. Let's talk.
Contact us